Is zammad still maintained?

Yes, active. Last change today.

Widely used. 6.1k stars, 14 years old, by an organization. As with any download, get it from the official repo.

gitmanual

Reading the repo

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How to install zammad on macOS (zammad/zammad) · gitmanual

How to install on macOS

zammad/zammad

Zammad is a web based open source helpdesk/customer support system.

Node.jsViteRubyRails#coffeescript#customer-care#customer-support#graphql

Before you start

Is it free?: YesOpen source (AGPL-3.0).
Still maintained?: Yes, activeLast change today.
Can I trust it?: Widely used6.1k stars, 14 years old, by an organization. As with any download, get it from the official repo.

Difficulty: Moderate
Time: about 15 min
Stars: ★ 6,109
Activity: Updated this month

Saved setup from 3 h ago

Will it work on macOS?

Yes, it runs on macOS

You'll build it yourself with Node.js, Ruby.

Your system

macOS Windows Linux

Start here

Website ↗zammad.orgThe project's own site.

Setup script in the repo

The maintainers included bin/setup. Open it to see how it's meant to be run: bin/setup on GitHub.

Also: script/bootstrap.sh

6 steps on macOS

Download setup.sh

Then run bash setup.sh. It stops at the first error and is safe to run again. Servers and tests aren't started; it lists them at the end. Read it first.

1
Clone the repository
Needs Git: xcode-select --install
```
git clone https://github.com/zammad/zammad.git
cd zammad
```

Install the required runtimes

Node.js >=24, Ruby 4.0.9

# needs nvm: brew install nvm (or https://github.com/nvm-sh/nvm)
nvm install --lts
brew install rbenv ruby-build
rbenv install --skip-existing

Install dependencies

corepack enable
pnpm install
bundle install

4
Set up the database / app
```
bin/rails db:prepare
```
5
Run it
```
bin/dev
```
6
Run the tests
```
pnpm test
bin/rails test
```

Did you get it running?

No reports for macOS yet.

Still stuck? Get a written guide

GitManual AI Agent reads the 12 key files and writes a step-by-step guide for macOS. Once written, it's saved for everyone.

Parts list

1×Node.js >=24runtime
1×Ruby 4.0.9runtime
1×pnpm pnpm@12.18.0package manager
1×bundler package manager

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[![Setup manual](https://gitmanual.com/zammad/zammad/badge.svg)](https://gitmanual.com/zammad/zammad)

Good to know

Monorepo (workspaces) — install from the repo root.
Dockerfile available (base image: docker.io/library/ruby:$RUBY_VERSION-slim-trixie).
Setup script found: bin/setup.
Has AGENTS.md — instructions for coding agents. You can open Claude Code (or another agent) in the cloned folder and ask it to do the setup for you.
Nested projects: .eslint-plugin-zammad/package.json, app/frontend/package.json, public/assets/chat/package.json, public/assets/images/package.json

Details

License: AGPL-3.0
Open issues: 476
Branch: develop

package.json scripts (37)

generate-graphql-apibundle exec rails generate zammad:graphql_introspection > tmp/graphql_introspection.json && mv tmp/graphql_introspection.json app/graphql/graphql_introspection.json && pnpm exec graphql-codegen -c .graphql_code_generator.js
generate-setting-typesbundle exec rails generate zammad:setting_types
devRAILS_ENV=development forego start -r -f Procfile.dev
dev:httpsVITE_RUBY_HOST=0.0.0.0 VITE_RUBY_HTTPS=true RAILS_ENV=development forego start -r -f Procfile.dev-https
i18nrails generate zammad:translation_catalog
lintpnpm lint:ts && pnpm lint:js && pnpm lint:css && pnpm lint:md && pnpm format:check
lint:fixpnpm lint:ts && pnpm lint:js:fix && pnpm lint:css:fix && pnpm lint:md:fix && pnpm format
lint:tsvue-tsc --noEmit
lint:jspnpm lint:js:oxlint:cmd app/frontend/ .eslint-plugin-zammad/ && pnpm lint:js:eslint:cmd app/frontend/ .eslint-plugin-zammad/
lint:js:fixpnpm lint:js:oxlint:cmd --fix app/frontend/ .eslint-plugin-zammad/ && pnpm lint:js:eslint:cmd --fix app/frontend/ .eslint-plugin-zammad/
formatpnpm format:cmd app/frontend/ .eslint-plugin-zammad/
format:checkpnpm format:check:cmd app/frontend/ .eslint-plugin-zammad/
format:cmdoxfmt
format:check:cmdoxfmt --check
lint:js:eslint:cmdeslint --cache --cache-location ./tmp/cache/.eslintcache.js --cache-strategy content
lint:js:oxlint:cmdoxlint --tsconfig tsconfig.json
lint:csspnpm lint:css:cmd **/*.{scss,css,vue}
lint:css:cmdstylelint
lint:css:fixpnpm lint:css --fix
lint:mdpnpm lint:md:cmd '*.md' '**/*.md' '#.agents' '#.claude' '#node_modules' '#**/node_modules' '#tmp'
lint:md:fixpnpm lint:md --fix
lint:md:cmdpnpm exec markdownlint-cli2
testVTL_SKIP_AUTO_CLEANUP=true TZ=utc vitest --project unit
test:browserTZ=utc vitest --project browser
playwright:installplaywright install chromium

Files we read (12)

.github/workflows/ci.yaml

.github/workflows/docker-ci.yaml

.github/workflows/docker-release.yaml

.github/workflows/packager.io.yaml

.ruby-version

CONTRIBUTING.md

Dockerfile

Gemfile

Procfile

README.md

package.json

pnpm-workspace.yaml

14,829 files in the repo

Yes, it runs on macOS

Start here

6 steps on macOS

Clone the repository

Install the required runtimes

Install dependencies

Set up the database / app

Run it

Run the tests

Did you get it running?

Still stuck? Get a written guide

More like zammad that run on macOS